FAQ

If you want to customize the artwork in your house with a frame that matches your decor, then the Print Only option might be the right choice for you. I’ll ship the print directly to your framer, if you’d like, where you’ll undoubtedly have a huge selection of custom frames and mats from which to choose.

Mounting is a process that permanently binds a photographic print to an archival board. Laminating, also a permanent process, is an invisible protective sheet that takes the place of glass. Mounted and laminated photographs do not come matted and framed. You may choose to frame your mounted and laminated print; if you do, do not put glass in the frame. Frame it as though it were an oil painting.

Mounting and laminating has become quite popular in recent years – especially with large photographs. It’s also a great solution for photographs that will be hanging in bright areas, as the lamination minimizes glare.

Please be aware that these are permanent processes which forever alter the artwork. Some believe that it immediately devalues the artwork. If you’re purchasing art as an investment, this may not be the right option for you.

This method of framing utilizes special techniques and materials to protect the artwork. All processes of Conservation Framing are reversible. This process should be used any time you’d like to protect the value of the artwork.

Please be aware that photographic paper might be a little wavy. This is due to changes in temperature and humidity causing the paper to expand and contract at a different rate than the acid-free archival mat; this is called cockling. Precautions are taken to help prevent this; however, the only way to guarantee it is to dry mount the photograph. Dry mounting is a method that permanently attaches the photographic print to a piece of mounting board. This process isn’t used in conservation framing because of that permanence and, also, because of the adhesive used.

If you prefer the look of Conservation Framing but want the photograph dry mounted, please make a note in the comments when you place your order or give me a call so that I can accommodate you. An additional charge will apply.

I use white mats and black metal frames for Conservation Framing. The mat is 4″ wide on each side. That makes the finished size of the piece 8″ wider and 8″ taller than the print. For example, a 16″ x 24″ print, matted and framed will be 24″ x 32″ total finished size. If you would like different colors or styles, I will customize the piece for you using materials available on the American Frame website. However, sometimes the best option is to mail the print to your local framer who can work with you in person to help create your style.

Not sure which option is best for you? Let’s talk: 856-264-5441.

Yes! Each photograph you purchase will be accompanied with a Certificate of Authenticity. I mail the Certificates out separately, so they may not arrive on the same day as your photo. Larger photographs are only available in limited print release. Those images will be numbered on the certificate. All photographs are signed. Smaller photographs, such as 9×14 are unlimited in print runs.

LightJet Prints are true photographs, printed with light on photographic paper. LightJet’s use lasers to make an exposure on light sensitive paper. LightJet paper has proven archival and lasts longer than other popular methods of printing.

A Giclee (pronounced zhee-clay) is a fine art ink jet print. I print my Giclee’s with 8 or more professional pigment based colors, an archival ink that has proven exceptional color accuracy and 100 year life span in accelerated testing. The quality is comparable to traditional darkroom prints. Giclee’s have been on display at the finest galleries around the world and regularly sell for thousands of dollars at auction.

Hahnemühle FineArt papers have a premium inkjet coating for “exclusive photography, prints, digital artworks and reproduction of art and photography in a superior gallery and museum standard.” For more information: http://www.hahnemuehle.com/site/en/210/digital-fineart.html

Prints are shipped rolled in a tube. When you receive a print, remove it from the tube, lay it on a clean flat surface and anchor all four corners for a couple days to flatten the print.

Other than damaged merchandise, all sales are final. If you are having trouble deciding which photograph to buy, we will provide you with proofs of your choices to assist you in the decision making process. These proofs must be returned.

If your shipment arrives damaged, let us know within a week of receiving it. We will quickly arrange for the return and replacement of the damaged art.

It takes a minimum of 2 weeks to complete any order. Large pieces may take longer. Custom orders will also require more time to complete. If you’re on a schedule, consider contacting us before you place to order so that we can work on getting you the art as soon as possible.

Framed pieces will be shipped with Plexi-glass.

We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.

IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state’s department of revenue website.

VALERIE HAYKEN PHOTOGRAPHY & DESIGN COLLECTS SALES TAX in states where we have physical presence (or nexus), including California. Valerie Hayken Photography & Design also collects sales tax in states that have adopted the Streamlined Sales and Use Tax Agreement (SSUTA), including Arkansas, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming.

VALERIE HAYKEN PHOTOGRAPHY & DESIGN DOES NOT COLLECT SALES TAX in any state NOT listed above because Valerie Hayken Photography & Design is not required to collect sales or use tax in these states.

FOR OUR TAX-EXEMPT CUSTOMERS:
VALERIE HAYKEN PHOTOGRAPHY & DESIGN DOES NOT COLLECT SALES TAX if we have your exemption certificate on file.

At “Valerie Hayken Photography & Design”, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. We “Valerie Hayken Photography & Design” do not guarantee complete security on stored information, however, have implemented many security policies and conditions to help protect your confidential information.

How Do We Use the Information We Collect?

When you become an “Valerie Hayken Photography & Design” member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth. “Valerie Hayken Photography & Design” will NOT share data with trusted partners to help us perform statistical analysis.

Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.

Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

Refer-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. “Valerie Hayken Photography & Design” does not store this information and uses it for the sole purpose of sending this one-time email.

Our Use of Log Files

When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Site Security

All “Valerie Hayken Photography & Design” employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis.

Correcting/Updating Your Personal Information

After becoming an “Valerie Hayken Photography & Design” subscriber you may correct/update your personal information by clicking on the ‘My Account’ link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the ‘My Account’ section, or the ‘Contact Us’ section.

Links To Other Sites

This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the “Valerie Hayken Photography & Design” site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Communication

From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from “Valerie Hayken Photography & Design”.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Supplementation

We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.

Contests

Periodically, contests are run on our site. Sometimes contests are sponsored by our customers. To enter these contests you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your first name and state posted on our site if you are the winner. Winner’s names are NEVER shared with our customers without their consent.

Our Use of Cookies

Cookies are pieces of information that your browser stores on your computer’s hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

Your Feedback is Always Welcome

We welcome your comments and questions about our privacy policy – or anything else you might want to talk about. To contact us click here.

You can reach us via email at

Valerie Hayken Photography & Design
PO Box 34534
San Diego, CA 92163